Thirteen Thieves


Shipping & Returns


SHIPPING INFORMATION

Standard Shipping

We offer flat shipping via USPS First Class for the United States. This rate includes $50 insurance and is only applicable on domestic shipments. Because your product is hand made at the time of ordering, your item will be shipped within 1-3 Business days unless otherwise specified. *Please allow an additional 2-5 days for your parcel to arrive.

Please note: If you don't provide a correct shipping address and your package is returned, an additional charge of $5.95 is due for reshipping your item..

International shipping

We do ship internationally. However, USPS First Class International isn't always the most reliable option and are not responsible for lost or stolen packages, therefore, cannot offer refunds for those situations.

We encourage you to check with your customs and duties policy on imported goods due to some countries having strict rules concerning what they allow into their country. We are required by, the law to disclose the full value of the package contents and will not alter this value. Any and all fees incurred for international delivery is your responsibility; we have no control over those costs. While checking with your local customs office on their rules, you may also inquire about current charges before you order so your not surprised with any unexpected charges. If any order is refused, then you're responsible for the shipping costs plus any additional duties, fees, customs or taxes incurred in shipping.

*Please allow an additional 14 business days (estimated) for your parcel to arrive.

Easy Returns & Exchanges

 

Your satisfaction is important to us. If you are unsatisfied with your purchase, we are happy to refund or exchange the unopned product. Returns and exchanges are only accepted within ten days of the purchase date and are only available for the unopened and unused product. If the seal is broken, we cannot accept a return or exchange.

Upon the receipt of the item, we will issue a credit back to you less the shipping. For a return material authorization number, please email with your order number. Return shipping address will be provided with Return Material Authorization (RMA).