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FAQs

 
 

How do I ask a question?

Any questions or concerns please do not hesitate to reach out to us through email info@thirteenthieves.co


What are the Top Selling Scents for 2017?

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Wholesale Availability?

We do offer our products for purchase through wholesale. Please contact us so that we may provide that information to you.


What Our Products Can Do for You?

Our products will Decrease Skin Dryness and Alleviate Itching and Irritation.
•The oils we use are Detoxifying and respected for their Purifying qualities.
•These products are high in Omega 3 and Omega 6 to maintain Strength and Beauty.
•They are an Exceptional Moisturizer for Skin and Hair.
•Your Beard will be Softer Naturally.
•These Oils will give Shine and Manageability to those dull, lifeless beards.
•Used continuously, experience the Regenerative and Restructuring properties to the hair.
•You will see your beard health increase with the repairing of damaged hair these oils provide.
•Revitilize yourself.
•Fights beardruff (white flaking) and the Dryness of the skin behind the beard.
•Feel confident and look your best. Suspendisse


What Our Products are Made With?

OIL INGREDIENTS:
*Hempseed Oil, *Jojoba Oil, *Sesame Seed Oil, *Argan Oil, Fragrance Oils or Essential Oils, and Vitamin E.
*=organic Ingredients

BALM INGREDIENTS:
*Hempseed Oil, *Jojoba Oil, *Sesame Seed Oil, *Argan Oil, *Beeswax, *Mango Butter, *Grapeseed, and Vitamin E *=organic Ingredients.

WAX INGREDIENTS:
*Beeswax - *Mango Butter or Orange Butter, *Jojoba Oil, Fragrance and Vitamin E.
*=organic Ingredients

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Why Thirteen Thieves?

With so many products to choose from how do you decide or discern one from the other? We spent countless hours on research as to what made a superior beard products. We read books, articles, essentially anything we could find from historical usage data to the newer holistic medicinal perspectives. Based on all the available information, we decided to incorporate as much of that information we felt provided the most optimal results into our products, which is reflected in our current blend..


Allergy Information?

Please contact us before ordering if you have allergies to certain ingredients. Test for allergens on a small patch of skin before using. May contain nut or tree nut oils. Keep out of reach of children. Not for consumption or internal use. Do not use on open wounds. Discontinue use if irritation occurs. Do not store in hot or humid conditions.


Are These Really Safe?

We designed all of our products to avoid having harmful fillers like parabens, phthalates, sulfates, or synthetic dyes. There are so many things that have been linked to adverse side effects, like skin sensitivity, neurotoxicity, and cancer. Some of those fears may not matter in the here and now, but in the future, after long-term exposure, they may be an issue then. Until then we do not want to take the chance, we have enough things on our plate to worry about, and what's in my product may not be your first thought when you make up in the morning. If you use our products, know we are shielding you from those harmful chemical additives. You may not thank us, but your sub-conscience will.


Satisfaction, Return, Exchanges?

Your satisfaction is important to us. If you are unsatisfied with your purchase, we are happy to exchange your product. Exchanges are only accepted within ten days of the purchase date and are only available for the unopened and unused product. If the seal is broken, we cannot accept a exchange. Prepackaged kits are ineligible for refunds.

Please contact us within: 5 days of delivery. We ask that you ship items back to us within: 7 days of delivery. Any requests for cancellation within: 12 hours of purchase. Please contact us if you have any problems with your order.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Thirteen Thieves Mustache Wax Tubes?

ThirteenThieves Mustache Wax tubes are made from a Polypropylene plastic, or #5, and is the material choice for lip balm tubes and other sorts of everyday plastic packaging such as yogurt and hummus containers due to its versatility and flexibility. #5 plastic is one of the most benign plastics and can be easily recycled and reincarnated into new products.


Cherrywood Comb?

The Cherrywood Comb is made of 100% cherrywood. The design of this Cherrywood Comb and the tines are made from natural materials that can break at any given time. Daily usage of combing through the hair on the head that is thicker and or tangled can break the tines along with dropping the comb on a hard surface. The comb will have no issues with tines breaking during normal usage of beard hair. Unfortunately, I am not able to guarantee that any purchase will not break due to misusing the comb..


Sales Tax?

Sales tax is charged on orders shipped within the state of Idaho at the local tax rate.


Safety?

We use all 100% organic ingredients unless noted in the description. We designed all of our products to avoid having harmful fillers like parabens, phthalates, sulfates, or synthetic dyes. There are so many things that have been linked to adverse side effects, like skin sensitivity, neurotoxicity, and cancer. Some of those fears may not matter in the here and now, but in the future, after long-term exposure, they may be an issue then. Until then we do not want to take the chance, we have enough things on our plate to worry about, and what's in my product may not be your first thought when you make up in the morning. If you use our products, know we are shielding you from those harmful chemical additives. You may not thank us, but your sub-conscience will.