Thirteen Thieves

Frequently Asked Questions

Please email with any questions or concerns: info@ThirteenThieves.Co

Q: What is Beard Oil and why do I need it?

A:  Beard oil, is a product that helps maintain your beard health at every stage of growing. A few drops of beard oil will make your beard healthier, more moisturized, and less frazzled. The chemicals in our environment and our daily cleaning rituals strip the natural oils from our face and hair, which makes beard oil imperative to our daily rituals. Beard oil will eliminate the dry skin flakes typical of most beards and will also provide moisture and conditioning to make it softer and significantly less itchy and rough.

Q: How long does one bottle or tin last?

A: This can depend on size fullness and density of your beard. Typically a once ounce tin of Thirteen Thieves Beard Oil or Balm will last if used every day, approximately three to four weeks if used every other day up to two months.

Q: Can I make any changes to my order?

A: If you need to change your order (quantities or exchange for like product), please email as soon as possible. We are happy to make any changes prior to your order shipping.

Q: Will I be charged Sales Tax?

A: Sales tax is charged on orders shipped within the state of Idaho at the local tax rate.

Q: Return policy?

A: We don't accept returns however we will gladly accept exchanges and cancellations. Please contact us within: 5 days of delivery. We ask that you ship items back to us within: 7 days of delivery. Any requests for cancellation within: 12 hours of purchase. Please contact us if you have any problems with your order.

The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Q: Conditions of return?

A: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Q: Do you ship to US APO/FPO or Internationally?

A: We offer shipping to APO and FPO and international addresses.

Q: What are your top selling scents

A: For those that may need some guidance on what scent to order. We have compiled this list of our most popular scents for 2016;

1. Vanilla Bourbon
2. Rich Forest
3. Classic Wooded Spice
4. Natural Orange
5. Unscented
6. Plague Doctor

Q: Do you ship Internationally? 

A: We do ship internationally.

Estimated shipping times
Canada: 7-10 business days
North America: 3-5 business days
Europe: 14-21 business days
Australia, New Zealand and Oceania: 14-21 business days

We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Q: Do you sale your products at Wholesale?

A: We do offer our products for purchase through wholesale. Please contact us so that we may provide that information to you.

Q: Allergy Information?

A: Please contact us before ordering if you have allergies to certain ingredients..

Q: Is your line Organic and are they safe?

A: We use all 100% organic ingredients unless noted in the description. We designed all of our products to avoid having harmful fillers like parabens, phthalates, sulfates, or synthetic dyes. There are so many things that have been linked to adverse side effects, like skin sensitivity, neurotoxicity, and cancer. Some of those fears may not matter in the here and now, but in the future, after long-term exposure, they may be an issue then. Until then we do not want to take the chance, we have enough things on our plate to worry about, and what's in my product may not be your first thought when you make up in the morning. If you use our products, know we are shielding you from those harmful chemical additives. You may not thank us, but your sub-conscience will..

Q. What are the Key Ingredients used in your products:

Hempseed Oil:
Studies have indicated that hemp seed oil can dramatically decrease skin dryness to alleviate itching and irritation. An essential property is that the oil delivers emollient action. The main function of emollient is to preserve a good amount of water on the skin. As it prevents water loss, hemp oil also softens your beard. Hemp oil contains a combination of vitamin E and essential fatty acids, the most useful fatty acids found in hemp oil are omega 3, omega 6, and omega 9. They are polyunsaturated fatty acids that can stimulate good hair growth. Your hair is mainly protein and needs a good supply of these nutrients to maintain overall strength and beauty. Other than essential fatty acids and vitamin E, hemp oil is 25% protein. The protein repairs cell damage and can strengthen the hair and has emollient properties that maintain moisture condition. Moreover, the antioxidant and anti-inflammatory properties may protect against the aging process while soothing the skin and providing complete nutrients to maintain the good condition of your beard.

Sesame Seed Oil:
Sesame seed oil has been used for thousands of years and is highly nourishing, healing and lubricating. It is enriched with Vitamin E, B complex and minerals such as magnesium, calcium, phosphorus and protein, which strengthens the hair from the root and gives deep nourishment. Sesame seed oil can improve the color of your hair by preventing and treating premature graying due to its darkening qualities. Sesame oil increases circulation as it has a high penetration ability thereby promoting hair growth. Sesame Oil is also a natural sunscreen. It forms a protective coat around the hair protecting it against the harmful rays and also saves it from the damaging effects of pollution.

Jojoba Oil:
Jojoba oil is known as Nature’s Multi-Tasker, Jojoba Oil is ideal for naturally hydrating skin and hair as it mimics the natural oils our bodies produce. Jojoba oil has many qualities in helping the skin cells reserve and retain moisture. It is very gentle and, therefore, suits all types of skin, even the most sensitive. It can effectively penetrate the skin easily to improve flexibility and elasticity. Some of Jojoba Oil’s qualities for skin include reducing wrinkles as well as lightening skin marks, scars and stretch marks. For skin ailments such as acne or inflammation of the skin, Jojoba oil is very useful. It balances the properties of the skin and moisturizes it naturally with its sebum oil that is identical to sebum oil produced by human skin. Jojoba oil is very high in monounsaturated fatty acids (98% of total fatty acids); also rich in Vitamin A, Vitamin B1, Vitamin B2, Vitamin B6, Vitamin E (very rich in), and Myristic Acid (a saturated fatty acid). Argon Oil: Argon Oil is known worldwide for its proven health & cosmetic benefits, providing healing, moisturizing, regeneration, and anti-inflammatory agents. The oil is extremely beneficial for hair care and provides remarkable shine to dull hair, restores damaged hair and can prevent split ends. It is extremely rich in beneficial nutrients including fatty acids and vitamin E.

Castor Oil:
Castor oil has been famous the world over for centuries for its anti-inflammatory and anti-bacterial properties. Castor oil is a wonderful moisturizer due to the high concentration of fatty acids that penetrate the skin easily. Castor oil works as an excellent disinfectant on open wounds. The antimicrobial properties make it effective for treating fungal skin infections, and minor cuts and scratches. It can be used as a first aid treatment because of its anti-itch and pain-relieving properties. Castor oil may be used as a remedy for promoting hair growth. The oil boosts blood circulation to the follicles, leading to faster hair growth. The oil also has omega-6 essential fatty acids, responsible for healthy hair.

Avocado Oil:
Avocado oil is known for its miraculous health and beauty benefits all over the world. Avocados are among the healthiest natural ingredients on the planet containing over 25 vital nutrients including vitamins that help skin rejuvenation. Avocado Oil is known for its anti-oxidant properties as it contains vitamins such as vitamin A, various B vitamins including B1 & B2, vitamin D and E, as well as beta-carotene, potassium, Lethicin, and minerals such as copper, potassium, iron, magnesium and phosphorus. The most beneficial qualities of Avocado Oil for skin rejuvenation include increased levels of collagen production; deriving from the fact that it can penetrate the skin more deeply, relief of damaged skin caused by sun exposure, treatment of dry skin with deep moisturizing benefits, and even helping in treating diseases like eczema and psoriasis.

Mango Butter:
Mango butter contains natural emollient qualities that help keep the skin moisturized when applied to the beard it restores and maintains the moisture and promotes cell regeneration. This all contributes to a healthy beard that also promotes healthy hair growth. Mango butter possesses similar qualities to cocoa butter and Shea butter in consistency and benefits; however it contains higher levels of fatty acid making it a more intensive moisturizer. Lack of moisture in the hair can result in weak, brittle hair and turn leads to breakage and ultimately hair loss. Mango butter contains high levels of antioxidants and beneficial vitamins A, C, and E, which work to combat free radicals. Free radicals are found in the sun's rays and air pollution. Mango butter contains tannins; this gives a drier feel compared to other butter. Mango butter has some tannins that give it more anti-inflammatory, antioxidant, antifungal and anti-bacterial properties.

Orange Butter:
Orange butter’s natural oil contains Limonene, which is a very effective free radical scavenger. Orange Peel Oil has a cleansing and toning effect on the skin. Also contained in Orange Butter is Orange Peel Wax, which contains a high level of Bioflavonoids (polyphenols). Bioflavonoids have anti-cellulite, anti-inflammatory, and many other protective benefits for the skin. Orange butter offers moisture and shine for you beard.

Beeswax is a natural treatment to stimulate hair growth while keeping it soft and shiny. It is also beneficial in protecting the hair from environmental damage. Beeswax is commonly used in hair care products like shampoos, conditioners, balms, pomades, emulsifiers, and products for hair repair. Beeswax is a natural, safe, and hypoallergenic ingredient to use on a beard to add strength, luster, and reduce stray hairs. As a mustache wax, beeswax offers a superior hold allowing gravity-defying curls or another styling.